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After Five Years of Research

Unveiling Consumer 
Trust in Media Brands

A New Scale for a New Media Environment

REVIEWED BRANDS

The 100 most relevant Media Brands in Germany ranked

A New Scale for a New Media Environment

WHAT WE DO

In a groundbreaking effort to create the first cross-national trust scale for media brands, top researchers from leading universities in Germany and the US have conducted comprehensive studies involving thousands of media consumers worldwide. This scale offers a seminal contribution to all segments of the media environment.

For Media Brands & Publishers

The MBTS serves as a strategic tool for assessing your strengths, weaknesses, opportunities, and challenges in key brand trust dimensions, helping you optimize your position as a high-value advertising platform.

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For Advertisers & Agencies

The MBTS offers an independent, objective measure of media brand equity, empowering you to predict and enhance the impact of your advertising campaigns.

VIEW MEDIA BRAND TRUST MONITOR

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Catching Up

For Media Consumers

Enjoy free access to the MBTS, enabling more informed and conscious engagement with today’s fast-moving digital media landscape.

Our methodology

Development of the 
Media Brand Trust SCALE

The Media Brand Trust Scale was developed by an international research team from leading universities in Germany and the US. This approach involved a thorough qualitative and quantitative research process, continuously validated by experts from both academia and industry. Additionally, scientific feedback gathered at international conferences played a key role in refining the results. The following steps outline the process behind the creation of the MBTS and the development of the Media Brand Trust Monitor.

1

Media Brands Defined

By integrating qualitative and quantitative data collected in Germany, the US, and South Korea, we established a foundational definition of the term "media brand." This approach placed consumer perception at the center, ensuring a ‘democratized’ and user-centric definition of the concept. Through focus group interviews and quantitative brand categorization, we built a solid foundation for distinguishing between general brands and media brands specifically. See below for detailed information on the definition of media brands.

2

Media Brand Dimensions

To identify the key elements that shape consumer trust in media brands, we combined qualitative focus group interviews with quantitative surveys conducted in Germany, the US, and South Korea. This process, supported by a strong theoretical foundation from existing literature, led to the definition of ten core dimensions underlying the MBTS construct. These dimensions - Competence, Credibility, Benevolence, Consistency, Likeness, Transparency, Integrity, Relevancy, Halo, and Commercialism - were identified as critical for media brands to build and maintain consumer trust. All ten dimensions and their respective importance must be considered to effectively establish and sustain trust. These elements were integrated into the development of the MBTS and can be analyzed individually for each brand featured in the Media Brand Trust Monitor.

3

Media Brand Trust Scale

Through an extensive process of collecting data for each of the ten elements of Media Brand Trust and conducting a multi-phase quantitative survey in Germany, the US, and South Korea, we successfully established the valid Media Brand Trust Scale. Initially, we developed an ‘extended’ version of the scale with 25 items, then refined it by narrowing down the items to create both a ‘medium’ and ‘short’ version of the scale, consisting of 10 and 4 items respectively. This process provided us with versatile, valid tools tailored to the various needs of media brands requiring precise measurement. By conducting rigorous empirical and statistical scale development, we were able to aggregate the ten dimensions into four core factors—‘Transparent Goodness’, ‘Credible Competency’, ‘Life Relevancy’, and ‘Market Orientation’—thus presenting a second-order reflective-formative measurement model. Applying this scale, as outlined in our scientific publications, enables media brands and researchers to gain valuable insights into Media Brand Trust and its underlying elements.

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Brands & Publishers

Media Consumers

Advertisers & Agencies

GET STARTED WITH THE 
MEDIA BRAND TRUST MONITOR

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